Return Policy

At Lynx Technologies, we are dedicated to providing high-quality products and exceptional service. Please review our return policy, which addresses hardware and software issues, including software developed by us.

  1. Warranty Coverage
    1. Hardware Issues: We handle hardware defects covered under the manufacturer’s warranty. If the issue falls within the warranty terms, we will provide support such as repair, replacement, or other remedies specified by the manufacturer.
    2. Software Issues:
      1. Pre-installed software or operating systems under warranty are eligible for support, including troubleshooting and reinstallation.
      2. Software developed by Lynx Technologies will be covered under the terms and conditions outlined in the Service Level Agreement (SLA). The SLA specifies our commitments, support protocols, and resolution timelines for any defects or performance issues with the software.
  2. Valid Claims To process a claim (hardware or software), customers must provide:
    1. Proof of purchase (e.g., receipt or invoice).
    2. Relevant warranty documentation or a copy of the SLA for software developed by us.
    3. Details of the issue experienced.
  3. Exclusions The warranty does not cover:
    1. Hardware issues caused by accidental damage, misuse, unauthorized modifications, or damage due to power surges.
    2. Software issues caused by third-party programs, malware, or unauthorized alterations to system settings.
    3. Defects resulting from user errors in operating software developed by us, unless specified otherwise in the SLA.
    4. Cosmetic wear and tear or damages that do not impact functionality.
  4. Return and Support Procedure
    1. Customers can bring the product to our store or contact us at sales@lynxtech.co.zw ; sales@lynxtechzw.com or +263 719 775 291 to initiate the return or support process.
    2. For software developed by us, support will be provided in accordance with the SLA. Our team will evaluate the issue and guide you through resolution steps such as updates, patches, or technical assistance.
  5. Resolution Timeframe
    1. Hardware repairs or replacements will be handled promptly, depending on parts availability or manufacturer requirements.
    2. Software issues, including those developed by us, will be resolved based on the timelines and procedures outlined in the SLA.
  6. Non-Warranty Repairs and Support
    1. For hardware issues not covered under the warranty, we offer repair services at the customer’s expense, with a detailed quote provided beforehand.
    2. For software, including those developed by us, beyond the warranty period or outside its scope, we provide paid support services with transparent pricing.